At RipTo, we want you to be satisfied with your purchase. We understand that transparency regarding returns and refunds is essential for a trusted shopping experience. As a specialized retailer of hobby box cards based in Spokane, Washington, we have established the following policy to ensure fairness and clarity for all our customers, in accordance with Google Merchant Center requirements.
1. Return Window
We offer a 30-day return window. You have 30 days from the date you received your item to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it. Because we specialize in hobby box products where the value is tied to the integrity of the packaging:
Sealed Condition: The item must be factory sealed, untampered with, and in its original shrink wrap or packaging.
Non-Returnable Items: Any hobby box, pack, or case that has been opened, unsealed, or had its original manufacturer’s tape broken is strictly non-returnable. We cannot accept returns on opened products to maintain the integrity of our inventory for all collectors.
Proof of Purchase: We require a receipt or proof of purchase to complete your return.
3. How to Initiate a Return
To start a return, please contact us at contactsupport@Ripto.shop.
Provide your order number and the reason for the return.
If your return is accepted, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
4. Return Shipping
Customers are responsible for paying for their own shipping costs for returning items unless the return is a result of our error (e.g., you received an incorrect item). Shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approval: If approved, your refund will be processed back to your original method of payment.
Timeline: Please allow 5-7 business days for the refund to appear in your account, depending on your financial institution’s processing times.
6. Damaged or Incorrect Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at contactsupport@Ripto.shop so that we can evaluate the issue and make it right. Please include photos of the packaging and the product in your email.
7. Exchanges
We only replace items if they are defective or damaged prior to transit or if the incorrect item was sent. If you need to exchange an item for the same product, please email us at our support address.
8. Cancellations
Orders can only be canceled if they have not yet entered the fulfillment process. Once an order has been shipped, it must be handled according to the return process outlined above. Please note that certain pre-order cancellations may be subject to specific terms as outlined in our Pre-Order Policy.
Contact Information For any questions regarding our Refund and Return Policy, please reach out to us:
RipToEmail: contactsupport@Ripto.shop
Address: 5520 N Division St, Spokane, WA 99208, United States
